Common search issues

This guide helps when:

• search returns no results
• search shows an error
• autocomplete suggestions do not appear
• autocomplete suggestions look wrong
• expected locations are missing from results

If search shows no results or an error

First check your geocoding setup.

Step by step:

1. Open Settings.
2. Go to Map provider & style.
3. Confirm your map provider is correct.
4. If using Mapbox or Google Maps, confirm geocoding-related permissions are approved in your provider account.
5. Recheck your API key and save settings again if needed.

If you are a custom install user:

1. Open Shopify theme editor.
2. Open your stockists map section settings.
3. Try changing the geocoder setting.
4. Save theme changes.